GradMate.ai is operated by GradMate.AI, with offices in Bangladesh and the United States ("GradMate.AI", "we", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you visit gradmate.ai and use our services.
By using our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.
Your name, email address, phone number and sign-in details when you create an account or contact us.
Your academic background and goals, documents you upload or generate (such as SOPs and LORs), test answers, and voice recordings from speaking or interview practice.
Transaction ID, amount, currency, payment method type and status. Card, wallet and bank details are entered on Stripe or SSLCommerz and never stored by us.
IP address, browser and device type, pages viewed, features used, credit activity and access times.
To provide and improve our services, including document generation and review, test practice and scoring, research tools and AI consultation.
To process credit purchases, add credits to your account and keep records of your transactions.
To communicate with you about your account, purchases and support requests.
To keep our platform secure, prevent fraud and misuse, and meet legal obligations.
To understand how our services are used so we can improve features and your experience.
Our tools use AI models from third-party providers. When you use an AI feature, the content needed for that request, such as your profile details, documents, written answers or voice recordings, is sent to the provider to generate your result.
We only send what a feature needs to work, and providers process it under their own terms and data protection commitments.
Please avoid including sensitive personal information (such as national ID or passport numbers) in documents or messages you submit, unless a feature specifically requires it.
Payments are completed on the secure pages of our payment processors. We never receive or store your full card number, CVV, wallet PIN or banking password.
Handles payments by bKash, Nagad, local cards and internet banking in Bangladesh.
Handles international card payments by Visa, Mastercard and American Express.
We do not sell or rent your personal information.
We share information only with service providers that help us run GradMate.ai, including payment processors (SSLCommerz and Stripe), AI model providers, hosting and database providers, and email delivery services. They may only use it to provide their services to us.
We may disclose information when required by law, or to protect the rights, property or safety of our users, GradMate.AI or others.
GradMate.ai does not display or allow third-party advertisements on its website or services.
If any third-party advertisement ever appears on GradMate.ai, GradMate.AI is solely responsible for it.
If GradMate.AI shares any customer information with a third party, GradMate.AI is solely responsible for that sharing and for the protection of that information.
We have offices in Bangladesh and the United States, and our service providers may store or process data in other countries. We take reasonable steps to protect your information wherever it is processed.
We use essential cookies to keep you signed in and to remember your preferences, such as language and theme. Blocking them may stop some features from working.
The landing page shows a Bangladesh or global version based on the country of your IP address. We look it up on our own server, do not store the address for this, and remember only your choice in a cookie. IP geolocation data is by DB-IP.com.
We use appropriate technical and organisational measures, including encrypted connections (HTTPS), to protect your information against unauthorised access, alteration, disclosure or destruction.
No method of transmission over the internet or of electronic storage is 100% secure, so we cannot guarantee absolute security.
We keep your information while your account is active and as needed to provide our services. Payment and transaction records are kept for as long as required for accounting, tax and legal purposes.
You can ask to access, correct or delete your personal information by emailing support@gradmate.ai. Some records, such as payment history, may need to be kept to meet legal obligations.
We're here to help with any privacy concerns you may have.
GradMate.AI
Dag No. 20877, Uttarkhan ModdhoparaUttarkhan Mazar, UttarkhanDhaka-1230, Bangladesh+880 1715-178598
