GradMate.ai is operated by GradMate.AI, with offices in Bangladesh and the United States. This Refund Policy explains when refunds may be issued for credit purchases made on gradmate.ai, whether you paid in Bangladeshi Taka (BDT) through SSLCommerz or in US Dollars (USD) through Stripe.
By purchasing credits, you agree to this Refund Policy and our Terms and Conditions.
GradMate.ai works on credits. You buy a credit pack and can spend it on any feature. Each feature uses a fixed number of credits, shown on our pricing page.
Credit purchases are non-refundable. Once purchased, credits cannot be refunded, exchanged or converted back to money, except in the limited cases below or where required by applicable law.
Credits are digital goods and are added to your account as soon as your payment is confirmed
Credits spent on any feature (completed or in progress) cannot be restored
Credits are valid for the period of the plan you purchased
Unused credits that expire are restored to your balance on your next purchase
Refunds may only be issued in the following situations:
Your bKash, Nagad, card or bank account was charged but credits were not added. We will either add the credits or refund the payment.
You were accidentally charged more than once for the same credit purchase because of a payment processing error.
Persistent technical issues on our side stopped you from using the credits you purchased for an extended period.
A refund is required by the consumer protection laws that apply to you.
Approved refunds go back to the same payment method and in the same currency you paid with. We cannot send refunds to a different account, wallet or card.
Processed by SSLCommerz
Refunded to the same bKash or Nagad wallet, card or bank account used for the payment.
Processed by Stripe
Refunded to the same card used for the payment.
After we send a refund, your bank, card issuer or mobile wallet may take extra time to show it in your account. Any foreign transaction or currency conversion fees charged by your bank are set by your bank and may not be returned.
Email support@gradmate.ai as soon as possible with a short description of the problem.
Share the email on your GradMate account, the payment date and amount, and your transaction ID (shown in Credits & Billing, or in the SSLCommerz, bKash, Nagad or Stripe receipt). Screenshots of any error help too.
We respond within 5 business days. If a refund is approved, it is sent back to your original payment method within 7–10 business days.
Credit Purchases: All credit purchases are final. Credits cannot be refunded, returned or exchanged for cash under normal circumstances.
Service Delivery: Once you use credits on any feature, those credits are consumed and cannot be restored.
Change of Mind: Credits cannot be refunded because you changed your mind or no longer need the Services.
Chargebacks: Please contact us before disputing a payment with your bank, card issuer or wallet provider. Most issues are resolved faster directly with our support team.
Contact our support team for help with payments, credits or technical problems.
GradMate.AI
Dag No. 20877, Uttarkhan ModdhoparaUttarkhan Mazar, UttarkhanDhaka-1230, Bangladesh+880 1715-178598
